Shipping policy

Shipping Policy

Last update: 30/09/2025

Who We Are
Nebb Capital ("we," "our," or "us") operates the website https://elsielondon.co.uk/ (the "Site"). We aim to provide a transparent and seamless shipping process for your convenience and satisfaction. Please see below for detailed shipping information.

Shipping costs

• Free Shipping: We offer free shipping on all orders.

Order processing time

• Processing Time: Orders are processed within 1-2 business days, Monday through Friday.
• Cut-Off Time: Orders placed before 10:00 PM (GMT+01:00) Central European Time (Amsterdam) will be processed the same day; orders placed after this time will be processed the next business day.
• Blackout Days: Orders are not processed on weekends or public holidays.

Delivery time

• Estimated Delivery Time: Orders typically arrive within 5-7 business days from processing, depending on destination.

Shipping process

• Courier Services: We use the services of reputable carriers such as DHL and FedEx.
• Tracking Information: Once your order has shipped, you will receive an email with your tracking information.

Lost or damaged shipments

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to resolve the issue.
• Lost Orders: If your order is lost, please contact us immediately so we can assist you.

Returns

• Returns Policy: For detailed information regarding returns, please see our Returns and Refunds Policy .

Contact
If you have any questions or concerns regarding this Shipping Policy, please contact us info@elsielondon.co.uk

Contact Information:

• Store Name: Elsie London
• Company Name: Nebb Capital
• Company Registration Number (KVK): 98039849
• VAT Number: NL868334959B01
• Address: Bolwerksepoort 39, 2152 EW Nieuw-Vennep, North Holland, Netherlands
• Email:info@elsielondon.co.uk
• Phone: +31 6 26410626
• Opening Hours: Monday to Friday from 9:00 AM to 5:00 PM